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Ready Set Go Delivery & Courier Service Delivery Terms and Conditions


Unless the parties agree otherwise in writing, by giving your package to Ready Set Go Delivery & Courier Service for carriage you agree to all our Terms and Conditions. You shall indemnify us and hold us harmless against all liabilities, losses, claims, damages, costs and expenses of any nature whatsoever incurred as a consequence of your non-observance of any regulation required with regards to or in connection with the delivery and courier of goods under electronic or any written or bill of lading.


Ready Set Go Delivery & Courier Service On-line Order Terms

The customer recognizes that within an electronic environment the possibility exists that an electronic order may be delayed from reaching our servers, in the event of such a delay, we cannot be liable for consequential damages and loss of, or potential loss of income or profits. RSG shall not be liable for any special or consequential damages that result from the inability to use, or issues with the performance of our site. Rates displayed online are official and are subject to applicable taxes. Displayed rates are subject to change depending on the actual delivery details obtained when the driver picks up the package.


Customer Obligations

You warrant that each shipment or delivery is properly described on given waybill, bill of lading  or otherwise described and is acceptable for transport by RSG and that your delivery is properly marked, addressed and packaged to ensure safe transportation with ordinary care in handling. The shipper hereby declares that this consignment does not contain any dangerous substances as defined under the transportation of dangerous goods act. The shipper further declares that he/she fully understands the extent of this declaration.


Packaging

The carrier RSG does not provide protective service for the transportation of parcels requiring special protection or protection from heat or cold such as perishables. RSG reserves the rights to refuse any package which for various reasons we deem to be dangerous or any other character of its contents is liable in the judgment of the carrier to soil, taint, or otherwise damage other goods or equipment or which is economically or operationally impractical to transport or which is improperly packaged or wrapped


Limits on our Liability

Our maximum liability for any loss, damage, or injury to a shipment whether direct, incidental, or consequential is limited to $2.00 per pound (4.40 per kilogram) per shipment unless otherwise declared on the Waybill to a maximum of $50.00 per shipment.


Insurance

The above declares value of any one item (with accessories) it does not exceed the sum of $50.00. Any possibility of RSG or its agents shall not exceed the above sum noted herein, unless the shipper declares a greater value and purchases additional insurance coverage of 0.75 cents per $100.00 (or fraction thereof) will be assessed on the declared value (if any) through RSG. The Shipper has the sole responsibility for insuring his, her or their agents goods. Without prior authorization in writing, the maximum declared value per shipment is $500.00.  


Notice of Damage or Loss

RSG is not liable for loss or damage for any delivery carried under this waybill unless notice thereof setting out particulars of the origin, destination, date and estimated amount claimed in respect of delivery is given. Notice must be given to RSG, the carrier within 48 hours after such loss or damage occurs and details in writing within 14 days after shipment delivery. Any notice of claims of loss or damage that is submitted after this 14 day period will not be valid.


How to submit a claim

By Email: [email protected]

By Fax:  (604) 856-0107

By Mail: Western Canada Regional Head Office

Suite 302 – 720 6th Street, New Westminster, BC V3L 3C5


Delivery Delay

In event of any delay: RSG shall not be liable for any special, consequential or other damages caused by delay in the delivery of a shipment, regardless of the cause of such delay. If a delay can be undisputedly proven to be due to the deliberately negligent actions of RSG, our liability for delay is limited exclusively to a refund of your delivery charges to the amount of the actual delivery cost as per the RSG Guarantee On time all the time or it’s free.


RSG shall not be liable for any loss, damage, destruction or unreasonable delays caused by events we cannot control:

1. Acts of God, the Queen’s or public enemies, extreme weather conditions

2. Riots, Civil Commotions.

3. Strikes, Mechanical Delays.

4. Authority of Law.

5. Defects of the goods shipped.

6. Act of default of the shipper or receiver or owner of the goods.

8. Improper packaging, addressing, or securing of goods


Customer Responsibility for Payment

Regardless of alternate payment instructions you give us, i.e. C.O.D’s collect payment at the drop off location, you will always be primarily responsible for all delivery charges. By giving RSG your package you agree to make full payment within our payment terms. You will always be responsible for any costs we may incur in redelivering, returning, or warehousing your delivery shipment pending disposition. Prices are subject to change without notice thereby those prices appearing on the RSG website shall be assumed current and valid.


  

RSG Refund Policy

RSG has a 100% Money-Back Refund Policy for all Local Same day delivery orders that are Cancelled within 15 minutes of the time an order is placed, provided that a delivery driver has not yet arrived at the customer’s location to make the pick up or delivery. If a delivery driver arrives at the customer’s pick up or delivery location before the order is cancelled then a minimum $15.00 service charge will be charged to the customer.


RSGTC2017